Social Media Monitoring

Follow all of your brand’s social media coverage across leading social networks like Facebook, YouTube, Instagram and Twitter with Critical Mention’s powerful social media platform.

• Track mentions and branded terms

• Search all keywords, not just handles and hashtags

• Monitor customer feedback with social listening

Build, evaluate and share custom reports for your Social Media coverage with in-depth analytics, including:

• Audience values

• Share of voice

• Mentions on specific social networks

• Social mentions over time

Understand the context of your social media mentions with sentiment analysis. Carefully monitor your brand to take advantage of positive mentions and identify potential problems, allowing you to manage a crisis before it damages your brand reputation.